Studio information
Booking Terms & Policies
Pre-launch template · Last reviewed 19 July 2026 · Legal and studio approval required before public use
These terms apply to portrait services provided under the A Poet’s House brand by A POET PHOTO HOUSE (Registration No. SA0654231-T).
1. Reservation
A date is not reserved by an enquiry alone. A booking is confirmed only after the studio accepts the collection and date, the client accepts these terms, and the 50% reservation deposit is received by bank transfer.
2. Deposit and remaining balance
Bank-transfer instructions are provided manually after consultation. The reservation deposit is non-refundable and is applied toward the total collection price. With the studio’s agreement, the deposit may be transferred once to another available date or to another person. The remaining balance is payable on the portrait-session day.
3. Client cancellation
If the client cancels the booking, the reservation deposit will not be refunded. Any permitted transfer or rescheduling request must follow the conditions below.
4. Rescheduling
One reschedule is permitted when the studio receives at least 48 hours’ notice. The replacement date is subject to availability. Illness or an emergency may be handled through this rescheduling allowance. Further changes may be treated as a cancellation and may require a new deposit.
5. Late arrival
A late-arrival charge of RM100 applies for every commenced 30-minute period after the confirmed arrival time. A late arrival may also reduce preparation or photography time where extending the appointment would affect the studio schedule.
6. Studio cancellation
If A Poet’s House must cancel and cannot provide a suitable replacement date accepted by the client, the reservation deposit will be refunded.
7. Portrait selection and retouching
The client selects the 12 included portraits at the studio on the session day. Unselected and unretouched working images are not included. Up to two reasonable retouching revision rounds are included; requests outside the agreed portrait style or beyond those rounds may require a separate quotation.
8. Digital delivery
Digital portraits are normally delivered within 14 days after selection.
9. Privacy and publication
Client information is handled under the Privacy Notice. Permission to publish portraits is requested separately, is optional, and is never a condition of booking.
10. Governing law and dispute resolution
These terms and all portrait services provided by A POET PHOTO HOUSE under the A Poet’s House brand are governed by the laws of Malaysia.
If a concern or dispute arises, the client should first contact official@apoethouse.com with the booking name, session date, a description of the concern and the preferred resolution. The parties agree to attempt to resolve the matter in good faith. The studio will acknowledge a formal complaint within three working days and aims to provide a substantive response within fourteen working days where reasonably possible.
If the matter cannot be resolved directly, either party may pursue any remedy available under Malaysian law. Where eligible, a consumer may submit a claim to the Tribunal for Consumer Claims Malaysia. Nothing in these terms removes or restricts a statutory right or remedy that cannot lawfully be excluded. Subject to applicable tribunal jurisdiction or another mandatory requirement, disputes requiring court proceedings will be submitted to the courts of Malaysia.
11. Professional review
These policies are a working commercial draft and are not a substitute for legal advice. Before public launch, a Malaysian-qualified legal professional should review the Personal Data Protection Act requirements, consumer rights, non-refundable deposits, rescheduling and late charges, portrait copyright and publication permissions, cross-border data processing and dispute provisions.